Your email address *

Request Type *

If submitting a Data Import Request please make sure you upload your data using the Attachment(s) option below.

- Data Import Request Help, Question or More Information Report Generation Request Bug Report Other Request Data Recovery or Manipulation Phone Call

Subject *

Please provide a descriptive subject which contains a short summary of the ticket so that we can quickly understand the objective of the ticket without having to read the description.

A good example: "Edit Candidate Arrangements - Please Add Colour Blind"

A bad example: "exam entry lists"

Request Priority

In order to gauge your request please choose a priority. Please view our support policy pages and About Urgent Requests page to help you select the correct option.

- Low Normal High Urgent

Module *

If submitting a software bug or feature request please make sure you select the module to which this request applies.

• (none)
  • (none)
  • Accounts
    • Fees Billing
    • School Shop
  • Administration
    • iSAMS Manager
    • Server Manager
    • Users and Computers
  • Communications
    • Daily Bulletin
    • iSAMS Messenger
    • News Manager
    • System Messages
  • Course Management
    • Activities Manager
    • Cover Manager
    • Teaching Manager
    • Timetable Manager
  • iSAMS Engine
  • Network Management
    • Digital Signage Manager
    • IPTV & VOD Manager
    • Multi Database Manager
    • SQL Reporting Manager
  • No Module
  • Personal
    • Calculator
    • Help
    • My Digital Signs
    • My E-Mail
    • My Network Space
    • My Recordings & Videos
    • Preferences
    • School Directory
  • Portals
    • Alumni Portal Manager
    • BOXIntranet Manager
    • Parent Portal Manager
    • Pupil Portal Manager
  • Pupil Management
    • Discipline Manager
    • Pupil Manager
    • Reward & Conduct
  • Registry
    • Admissions
    • Agent Manager
    • Other Schools
  • Reporting
    • Online Assessment System
    • Report Printing
    • Reports Manager
    • Reports Wizard
    • Search Reports
  • School Management
    • Calendar Manager
    • Census and Inspection
    • Estates Manager
    • HR Manager
    • Registration
    • Sanatorium Manager
    • School Manager
    • Surgeries Manager
  • Teaching
    • Exams Manager
    • Internal Exams Manager
    • Mark Books
    • Pupil Profiles
    • SEN Manager
    • Tracking Manager

Description *

Please try to be as specific as possible when describing your problem or request. Please remember that we do not work for the school and as such do not know the schools unique data structures - provide examples that we can work through or find easily.

For example - do not provide just the set code - FB4/EN2 - include the subject, teacher and year so we can locate the data.